1. Eligibility for Returns

You may request a return or replacement if:

• The product delivered is damaged, defective, or not as described.

• The request is raised within 7 days of the delivery date.

• The item is unused, in its original packaging, and includes all original accessories and documentation.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper installation, or negligence.

• Items without original packaging or missing parts/manuals.

• Products that have been installed or used (unless found defective).

• Customized or special-order products.

3. Return Process

To initiate a return:

1. Contact our customer support at [your email] or [your phone number].

2. Provide your order number, a description of the issue, and, if applicable, photos/videos of the product.

3. Our team will verify and confirm your return eligibility.

4. Approved returns must be shipped back to us or picked up by our partner (based on location).

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping and handling charges (if applicable) are non-refundable.

5. Cancellations

• Orders can be cancelled before dispatch without any penalty.

• If cancelled after dispatch, shipping charges may be deducted from the refund.

6. Exchanges

• Defective or incorrect products can be exchanged for the same or similar item, based on availability.

• Exchange requests must be raised within 7 days of receiving the product.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact:

📧 Email: Support@Hydroxpert.in
📞 Phone: +91 8550019515